Online Ordering and Delivery Service

Online Ordering

1. If the transaction is interrupted or unable to be completed due to delays or errors, please log in again.
2. Our website accepts the following payment methods
   
   • Online payment, including: Visa, Mastercard, UnionPay, American Express, Alipay, and WeChat Pay (on computer browsers). For credit card payments, the purchaser must be the cardholder.
3. Cash on delivery (only available for home delivery and pick-up at SF Express stations) can be collected by SF Express upon delivery, only accepting Hong Kong dollars and no change will be provided, with a payment limit of HK$10,000.
4. If a payment failure occurs, it may be due to the issuing bank system being busy, incorrect credit card information, or the credit limit being reached. Please contact your card issuing bank.
5. Once an order is confirmed, there will be no refunds, returns or changes.
6. In case of any failed or unsuccessful transactions, the transaction will be considered cancelled. After a successful transaction, you will receive a "Order Confirmation" email with the confirmed order details.
7. For orders over HK$/MOP500, delivery is free; for orders under HK$/MOP500, a delivery fee of HK$30/MOP80 will be charged.
8. Our products are photographed in real life, but due to the influence of the environment, lighting, printing, and image composition, the product performance may differ slightly from the actual product. We ask for the understanding of consumers.
9. After the purchase transaction is completed, the company will not assume any legal liability. The goods are sold as-is, without returns or exchanges.
10. If you find any problems with the goods, please contact the company within 3 working days of receipt, after which we will not handle it.
    Email address: sulwhasoo@amorepacific.com.hk
    Office hours: Monday to Friday (10:00 - 18:00) excluding public holidays
    
11. The online purchase amount is applicable to the Sulwhasoo Hong Kong membership program benefits, including the membership reward points program and the membership upgrade requirements.
12. To protect member interests, Sulwhasoo Hong Kong membership and online ordering accounts are for personal use only, and each member can only have one Sulwhasoo Hong Kong membership and online ordering account.
13. AMOREPACIFIC Hong Kong Co. Ltd reserves the right to amend the terms and conditions of the service without prior notice.
14. Online orders are for non-commercial personal use only and cannot be used for any commercial purpose. In case of any dispute, AMOREPACIFIC Hong Kong Co. Ltd reserves the final decision.
15. If any suspicious ordering behavior is detected, AMOREPACIFIC Hong Kong Co. Ltd reserves the right to cancel the order.

Delivery Arrangements

1. We currently only accept orders shipped within the Hong Kong Special Administrative Region (including Hong Kong Island, Kowloon, New Territories and outlying islands) and the Macau Special Administrative Region, and do not support overseas delivery.
2. Products will be delivered to the designated address in about 3-7 working days. However, delivery time may be affected by holidays (such as Christmas, Chinese New Year and Easter). When Typhoon Signal No. 8 or the Black Rainstorm Warning is in effect, the delivery service will be delayed. All goods will be delivered as planned and to the best of our ability, with the delivery notification SMS sent by SF Express taking precedence.
3. If you are unable to receive the goods as scheduled due to personal reasons, please contact SF Express directly to make further arrangements, and SF Express will charge an additional administrative fee. If you are unable to arrange for re-delivery within 2 weeks of the delivery date, the company may cancel your order and not provide a refund.
4. You can choose "self-pickup service", "delivery to residence service" or "store pick-up".
5. If you choose "self-pickup service":
   SF Express provides up to 90 pick-up locations for selection, please check the SF Express station website for business hours:
   SF Express station address:
   https://htm.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_store_address/
   SF Express smart lockers address:
   https://htm.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_Locker/
   
   SF Express will send a "pick-up notification" SMS to your mobile phone number before the items are available for collection, and you have 3 days from the date of the SMS to collect the items. If the items are not collected on time, SF Express will charge the customer a storage fee, and all related delivery matters should be inquired directly with SF Express, as the company will not handle any delivery arrangements on the customer's behalf.
6. If you choose "delivery to residence service":
   1. Please ensure the recipient's telephone number and delivery address provided at the time of ordering are correct to facilitate contact for delivery.
   2. Please do not use a post office box as the delivery address.
   3. Delivery to residence service is not available for the following areas: warehouses, logistics centers, airports, container terminals, Wan Chai Exhibition and Convention Center, and Asia World Expo.
   4. For residential delivery addresses, SF Express will call to arrange a delivery appointment before shipping. If you have any inquiries, you can contact SF Express directly, and the company will not make any additional arrangements.

Delivery Schedule

Special Delivery Time Restrictions for Some Outlying Islands

SF Express Customer Service Hotline

Delivery Fees

If you choose "Pick up in Store"

1. Not applicable for "Cash on Delivery" orders.
2. The in-store pick up service is only available at designated Sulwhasoo Hong Kong stores.
3. When the item is ready for pick up at the store, we will send you a "Pick Up Notification" SMS. Please collect your order within 7 days of receiving the notification. If the order is not collected within this timeframe, we may cancel the order and will not provide a refund.
4. When you arrive at the store, please provide the online order number and the phone number you used when placing the order, to assist the store staff in retrieving your item.
5. Upon collection, the recipient will also need to sign for the order to confirm delivery completion.